After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days.The right of withdrawal does not apply if the buyer is a legal person. To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop. If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods. In order to return the goods, the buyer should submit a withdrawal application whose form can be accessed here: withdrawal application and send it via email suutervis@hilo.ee no later than 14 days after receiving the goods. The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item). The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period. Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal. The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first. If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery. The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Ostja peab kauba tagastama avalduse esitamisele järgneva 14 päeva jooksul või esitama tõendi, et ta on eelnimetatud perioodi jooksul kauba üle andnud kauba vedajale.
Veebipood tagastab tagastatava kauba kättesaamisel ostjale viivitamata, kuid mitte hiljem kui 14 päeva möödumisel arvates taganemisavalduse saamisest, kõik ostjalt lepingu alusel saadud tasud.
Veebipood võib keelduda tagasimaksete tegemisest seni, kuni on lepingu esemeks oleva asja tagasi saanud või kuni ostja on esitanud tõendid, et on asja tagasi saatnud, sõltuvalt sellest, kumb toimub varem.
Kui ostja on sõnaselgelt valinud Veebipoe pakutud kõige odavamast tavapärasest asja kättetoimetamise viisist erineva kättetoimetamise viisi, ei pea Veebipood tarbijale tagastama kulu, mis ületab tavapärase kättetoimetamise viisiga seotud kulu.
Veebipoel on õigus taganeda müügitehingust ning nõuda ostjalt tagasi kaup, kui kauba hind veebipoes on eksituse tõttu märgitud oluliselt alla kauba turuhinna.
